COVID-19 Financial Relief

At Canso Ford and Ford Canada, we recognize your vehicle is your lifeline. As the Covid-19 pandemic creates financial uncertainly for many in our community, those with loans and leases are able to defer their payments–without penalty in many cases–due to temporary financial hardship.

For information regarding payment deferrals for new purchases, please visit our Built To Lend A Hand page.

Below is a list of our finance partners, their contact information, and a short description of how they’re currently helping their clients in this unprecedented time.

Ford Credit, Ford’s captive financing arm, will allow current finance and lease clients to defer payments for up to two months when arranged through its online portal or up to three months when arranged over the phone. If you are arranging a payment deferral through Ford Credit’s online portal, have your account number ready. If you do not have your account number, you can call us at (902) 625-1338 or (888) 625-1338 and we can provide it.

Phone: (877) 636-7346, extension 35600

Scotiabank has setup a Covid-19 Financial Relief page for its clients where it summarizes its available options and answers basic questions.

Phone: (800) 4SCOTIA or (800) 472-6842

Scotia Dealer Advantage, a specialty financing arm of Scotiabank, can be contacted through another number.

Phone: (877) 375-2771

Both East Coast Credit Union and St. Joseph’s Credit Union are practicing social distancing in their lobbies, have reduced their hours, and will work with members on a case-by-case basis.

ECCU Port Hawkesbury Phone: (902) 625-0190
St. Joseph’s CU Petit-de-Grat: (902) 226-2288

TD Canada Trust has setup a Covid-19 FAQ page and can be contacted 24 hours a day via EasyLine telephone banking.

Phone: (866) 694-4392

BMO has its own Covid-19 FAQ page that offers a fair bit of information regarding branch hours and financial relief. It can also be contacted by phone and online.

Phone: (844) 837-9228

RBC has a Covid-19 microsite where it states clients are able to immediately skip one monthly auto loan payment online. It also provides a guide on how to defer that payment. You can also contact RBC by phone or schedule a time for a bank representative to call you.

Phone: (800) 769-2511

CIBC’s Covid-19 page asks that clients fill out an online form to request a callback should you anticipate financial hardship due to the pandemic. If you have a payment due in the next 48 hours, there is a phone number to call.

Phone: (877) 454-9030

Specialty lender AutoCapital Canada does not have a webpage specifically for Covid-19, but it can be reached by phone.

Phone: (855) 446-2886

Specialty lender iA Auto Finance does not have a webpage specifically for Covid-19, but it can be reached by phone.

Phone: (855) 378-5626